How to claim Verizon’s $20 credit for Wednesday’s service outage

Verizon is providing a really small mea culpa after Wednesday’s massive outage, which drew greater than 1.5 million reviews on Downdetector and lasted hours. The provider posted on X that it’s going to provide a $20 credit score, however clients should redeem it within the myVerizon app.

“This credit score isn’t meant to make up for what occurred. No credit score actually can,” the corporate wrote. “However it’s a approach of acknowledging your time and displaying that this issues to us.” Incensed clients have largely replied with incredulity, each on the miniscule quantity, and that it is not being utilized robotically.

Engadget has reached out to Verizon looking for readability on whether or not this credit score might be claimed by contacting the provider or solely by the app. We’ll replace this piece if we hear again.

Replace, January 15 2026, 11:57 PM ET: Verizon says the credit score might be claimed by customer support through telephone, chat and on-line along with the myVerizon app.